Quality Management in Healthcare

Qno 1 Total quality management is a holistic approach focused on preventing rather than inspecting. Why is TQM important in healthcare and how is it fitting into such a complex organisation? Please explain. Qno2 Customer focus is an essential element of Total quality management. Can you expand on it and reflect on the role of internal customers? Guidelines: Please answer only both of the questions presented above Word count for for question no 1 1000 words for question no 2 650 words Use 5 references and citation within your posts as per Harvard Referencing style.